Frequently asked questions
What is the return policy?
Since our covers are made to order, we do not offer returns or exchanges.
We do, however, have a Damage Protection guarantee.
If you have issues with an order, please contact us.
How long is shipping?
Orders ship via UPS and typically arrive within 1–5 business days after shipment.
If you have any questions about your order or experience an issue, please reach out and we’ll be happy to help.
How long is production?
Covers are individually created based on your selected size and design, which requires production time before shipping.
Covers take up to 3 weeks.
Picture Frames take up to 3 days.
High demand causes production time to vary since we are a small business
Where are your products manufactured?
Our products are proudly made in the United States, with production based in Kansas.
Each order is carefully crafted and prepared by our small team to ensure quality, attention to detail, and consistency you can trust.
Where is my order?
Once your order ships, you’ll receive an email with tracking details so you can follow it every step of the way.
Please keep in mind that all orders go through a processing period before shipping.
If you ever need an update or have any questions about your order, our help chat is always available, or you’re welcome to reach out using the contact option below—we’re happy to help.
